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Policies and terms and conditions Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. Aesthetic Coach Online reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.

BOOKING APPOINTMENTS Appointments with Aesthetic Coach Online are essential. To avoid disappointment we recommend you book your treatment in advance by calling, texting or emailing us. We will send you an SMS reminder the day before your appointment, so you can change, confirm or cancel by telephoning us immediately. If you cannot make your appointment for any reason, please inform us straight away, we will understand and it gives someone else an opportunity to have that appointment time.

ARRIVAL Any inappropriate behaviour may be reported to the police. Please arrive at your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours. LATE ARRIVALS We fully understand that sometimes being late is outside of your control.. We will always do our best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges and no other appointment will be booked until paid. We recommend that you plan ahead for your visit toAesthetic Coach Online. We’ll be happy to answer any questions you may have about our location, parking and travel options.

CANCELLATIONS If you need to cancel your appointment, please contact us at least 24 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 24 hour’s notice will result in full charges and no other bookings will be made until paid.

REFUND POLICY – SERVICES Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist and follow the complaints procedure (detailed below) We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible. REFUND POLICY – SERVICES In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized after every service and treatment.

CONSULTATION FORMS & HEALTH CONDITIONS All new clients will be requested to complete consultation forms before our therapist can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the consultation forms for every treatment so that we can update our records

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